FAQs

Simple and helpful answers to our most frequently asked questions.

1. What is the First Rider Pro?

The First Rider Pro is an innovative tool designed to help parents teach their young children how to ride a bike. It provides a supportive harness that wraps around the child's chest, allowing parents to assist with balance without bending over, thus reducing strain on their back.

2. How does the First Rider Pro work?

The harness fits securely around the child’s chest, and the parent holds the connected handles, which allows them to guide the child while they learn to balance. The design lets the child feel more confident and secure, making the learning process smoother and safer.

3. What ages is the First Rider Pro suitable for?

The First Rider Pro is suitable for children aged 2 to 6 years old, depending on their size and readiness to learn how to ride a bike.

4. Is the First Rider Pro adjustable?

Yes, the harness is fully adjustable to fit different sizes, ensuring comfort and safety for your child.

5. Can the First Rider Pro be used on different types of bikes?

The First Rider Pro is versatile and can be used with most types of children's bikes.

6. Is the First Rider Pro safe?

Safety is our top priority. The First Rider Pro is made with high-quality, durable materials and has been tested extensively to ensure it provides the necessary support and protection during the learning process.

7. How do I clean the First Rider Pro?

It is best to hand wash with soap & water while allowing it to air dry. 

8. Can the First Rider Pro be used for other activities?

While designed primarily for learning to ride a bike, the First Rider Pro can also be useful for other balance-related activities, such as learning to skate or scooter.

9. What should I do if my child feels uncomfortable using the First Rider Pro?

If your child feels uncomfortable, first check that the harness is properly adjusted. If discomfort persists, it’s best to take a break and try again later. Every child learns at their own pace, and it's important to ensure they feel comfortable and confident.

10. Where can I purchase the First Rider Pro?

The First Rider Pro is available for purchase on our official website at firstriderpro.com

11. Do you offer a warranty on the First Rider Pro?

Yes, we offer a one-year warranty against manufacturing defects. Please refer to our warranty policy for more details.

12. How can I contact customer support?

You can reach our customer support team via the form on our Contact page.

13. What is the First Rider Pro made of?

First rider pro is made of thermoplastic elastomers (TPE). It is not latex. TPE is a safe and versatile material that's used in a wide range of applications. Its non-toxic nature, hypoallergenic properties, and compliance with safety standards make it a good choice for products that come into contact with the human body.

14. My child has latex allergies. Is First Rider Pro safe for us?

Yes! First Rider Pro does not use latex, nor does it use any toxic or allergenic materials. It is made out of thermoplastic elastomers (TPE), which are safe, versatile, and used used in a wide range of applications for its non-toxic and hypoallergenic properties.

15. How much weight can First Rider Pro lift?

First, it is important to know that the First Rider Pro is not intended to 'lift' or hold a child or any sort of weight up in the air. It is designed to SUPPORT the child and keep them from hitting the ground. Please do not use the First Rider Pro in any manner other than how it is intended, or harm can result. The First Rider Pro will support children up to 50 pounds, at which point the child is usually already riding proudly on his or her own!